Voiceover for Telephone Systems and IVR

Making a Positive First Impression

Studies have shown that 75% of callers judge a company’s credibility based on their phone interactions. Working with a telephone voiceover talent to establish a positive first impression by phone can help diffuse a customer’s frustration and anger. A warm and friendly tone can help customers feel heard and at ease. If done right, the first voice and message customers hear when calling a customer service line should begin to build trust and set the stage for a positive experience.

All In The Details

A number of factors go into crafting a voiceover that builds trust and confidence for the customer. A study by the University of Plymouth showed that voices with “high pitch, slow articulation rate and smiling voice” increased trustworthiness factors. With experience across all industries and reaching a diverse audience, the voiceover talent at Blue Wave Voiceover can identify the best mix of cadence, intonation, and pitch to set customers at ease and establish trust from the very beginning of the customer service call while maintaining brand standards.

An Extension of the Brand

Telephony and IVR systems are more than a source of information; they are an extension of the company’s brand as another channel to strengthen brand identity and perception. Whether customers are calling the customer service line, seeing advertisements, or following the company on social media, they should experience consistency in the voice and tone. Professional voiceover artists work closely with the company to ensure the message and delivery is on-brand and does not disrupt or distract from the overall customer experience.

A Human-centered Help Center

Customer service lines are primarily used to address customer concerns and frustrations and chances are we’ve all been on hold on customer service lines where we felt like an afterthought. It doesn’t have to be that way! Working with any of the talent at Blue Wave Voiceover means working with a professional who recognizes the power of the human voice in customer service and is committed to delivering a voiceover file that offers customers empathy, understanding, and a positive experience so that customers feel seen, understood, and valued. Imagine if all of the telephone and IVR systems took this approach!

Guiding a Customer’s Next Steps

It is critical for companies to ensure that the information provided throughout their telephone and IVR systems is clear, helpful, and valuable. A professional voiceover artist for telephone and IVR systems can make these next steps clear and informative so that customers are successfully taking the next steps on their own and not waiting to speak with a customer service representative. Thoughtful prompt wording can reduce this need – in fact, a customer service study revealed that 69% of customers prefer to to solve a problem on their own! Working with the talent from the Blue Wave Voiceover roster ensures that there is the ideal balance of being concise and informative to get the customer to the exact information they need.

Making It Personal

Outstanding customer service gets attention. Companies like Chewy, Zappos, and Apple are known for their customer service that goes above and beyond. Why not start a stellar customer service experience with the telephone and IVR system recording? It’s an opportunity to differentiate what makes your company stand out from the competition and it can start with a warm, personable, and empathetic recording that recognizes and values a customer’s time and helps them feel like a person, not just a number in the queue.

Beyond Business Hours

Companies often need to communicate when the office is closed, including holiday out of office and after-hours messaging. These messages give companies the ability to share when the office is closed or any changes to regular business hour scheduling. After hours messages relay information about emergency contact numbers or expectations for when a customer should expect to hear back if they leave a message. A well-crafted and delivered voiceover recording is warm and understanding so that customers – even if they feel inconvenienced – are left with a positive impression of the company. It can make the difference between a customer feeling disregarded or feeling like they are well taken care of and understood.